Scores on the Board® – for teams

Overview

Scores on the Board is a continuous improvement system to help power performance.  It’s simple, effective and easy to implement in any organisation.

The system was created by Bill Lang and developed using Harvard Business School research on the Service-Profit Chain business model.  This model shows that satisfied and engaged staff leads to satisfied customers, which leads to improved business performance.

Learning outcomes

Participants using the system will learn:

  • Leadership and coaching
  • Employee engagement, motivation and productivity
  • How to improve customer satisfaction and loyalty
  • How to successfully grow a business

Who will benefit?

Leaders at all levels from understanding the needs of these people and customers.

How is it delivered?

Delivered in either of the following ways:

  • 4 hour workshop – followed by 12 months online mentoring and implementation support
  • Self-study online video lessons – followed by 12 months online mentoring and implementation support

Learn more

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